1. Right of withdrawal
Within 14 days of delivery you may withdraw by returning the item unused and resellable.
2. Exception
For personalised items made to your specification (custom name, colour/design), the right of withdrawal does not apply by law — unless the item is defective.
3. Order cancellation
If your order has not yet entered production, cancel it free of charge via [email protected] or WhatsApp (+90 506 792 76 85); you will be refunded.
4. Defective/damaged items
If your item arrives faulty or damaged in transit, contact us with photos as soon as possible; we will replace it or refund you in full. We cover shipping in this case.
5. Return process
- Email [email protected] with your order number.
- After approval, ship the item to the given address.
- Once received and checked, you are refunded by the same method within 14 days.
For withdrawal returns the buyer covers shipping; for defective items the seller does.